SKODA AUTO launches Sales & After Sales Training Academy
The new ŠKODA Sales & After Sales Training Academy aims to modernise training technologies and become a digital competence centre.
ŠKODA AUTO is focusing on using digital technologies in its training programmes. Artificial intelligence also plays an important role in the new ŠKODA Sales & After Sales Training Academy. Digital assistants can respond flexibly and directly to speech and simulate interactions at the dealership and in customer service. This technology is helping to improve the professional quality of customer service. Conducting training online also significantly reduces the need for travel – and thus the carbon footprint of ŠKODA AUTO’s sales network.
Nov 11, 2021 at 19:34