New Lenovo and Intel Study: Empowering Employees Through Technology Can Supercharge Returns
October 28, 2020 – A new Lenovo and Intel commissioned study, “Empower Your Employees with the Right Technology,” conducted by Forrester Consulting, has found that the impact of technology in improving the employee experience (EX), or an employee’s full journey in an organization, is much more than anticipated — highlighting opportunities for organizations’ IT decision makers (ITDMs) in today’s remote and hybrid work environment. The key insight points out that while companies on average see a 5x return on investment in the EX driven by increased productivity, organizational agility and customer satisfaction, ITDMs and employees disagree on technology priorities.
Bridging the divide between employees and IT decision makers
With organizations now shifting their focus toward remote and hybrid work, ITDMs are upgrading devices, software and services as part of EX initiatives to improve team engagement and satisfaction. IT leaders are reporting a 5x return (USD $1 spent on these programs yields USD $5 of increased staff productivity, organizational agility and customer satisfaction), with many expecting to increase their investment by nearly 25 percent in two years.
Yet employees still report that they’re frustrated with their PC hardware and software experience:
About “Empower Your Employees with the Right Technology” Research Methodology
Between July and September 2020, Forrester conducted a survey of 1,014 IT decision makers at global enterprises responsible for IT purchasing decisions and end user computer strategy; 1,845 global full-time workers that predominantly work with laptops; and in-depth interviews with nine global key decision makers.
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Oct 29, 2020 at 01:40