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Published 6 months, 2 weeks ago

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Lenovo Unveils New Predictive and Proactive SaaS Tool for Smarter PC Fleet Management

Lenovo Device Intelligence offers enterprises advanced predictive insights to help pinpoint hardware and systemic issues before they occur

September 29, 2020 – With the introduction of its latest Software as a Service (SaaS) tool, LenovoTM dives into the Digital Experience Monitoring space. Developed for IT administrators that manage fleets of employee PCs, this latest tool monitors the health and performance of Lenovo Think branded laptops and third-party PCs alike.[i] Leveraging AI and machine learning for proactive device insights and predictive analytics, it also offers IT admins proven and prescriptive remediations at their fingertips to help swiftly resolve issues and keep their employees up-and-running, enhancing their digital experience.

Addressing IT’s Remote Management Challenge

Factor in the global scale of companies and the growing number of dispersed and remote workforces, IT teams are finding it even more challenging to stay on top of the health and maintenance of all the PCs within their company. This is especially so when it comes to actually diagnosing common and perhaps systemic PC health and performance issues and then addressing any problems.

According to a study by global IT research firm Techaisle, 77% of IT staff time is dedicated to maintenance and support, and 50% of IT professionals report that their teams lack the resources to swiftly identify problems and deliver satisfactory solutions. By reducing fleet complexity and categorizing data to help IT staff identify potential problems faster and address them before they become an issue, this tool aims to decrease downtime, increase employee productivity and optimize IT costs.

Behind the Screen

As an on-device agent, Lenovo Device Intelligence uses proprietary machine-learned models that run both locally on the PC and in the cloud to analyze telemetry data and pre-emptively identify key indicators, patterns, anomalies and root causes that could lead to a range of common problems.

All this data is accessible via an easy-to-read dashboard that displays health scores for the overall fleet and for every individual PC. Lenovo Device Intelligence then assigns severity levels for each identified issue allowing IT admins to quickly see the fleet status at-a-glance and make more informed decisions on where to focus their attention first.

A Premium Experience for Both IT Admins and End Users

Another key benefit is its ability to predict more issues with greater accuracy by learning over time. This gives IT teams the tools to identify and resolve PC performance issues at scale and greater insight into the latest issue trends affecting PCs. The result is fewer calls to the IT helpdesk and less time spent on issue diagnosis, equating to reduced maintenance overhead and a better user experience.

Pricing & Availability

Lenovo Device Intelligence will be initially available starting October 2020 in the United States, Canada, Germany, France, Japan and Australia, with a phased expansion to other global markets through 2021.

About Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is a US $50 billion Fortune Global 500 company, with 63,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world.

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Sep 30, 2020 at 14:30

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