Kia to start Smart Service Center in Singapore to offer digitalized customer experience
Kia Corporation has agreed with Cycle & Carriage, Singapore’s leading automotive group, to digitize and enhance customer experiences in Singapore.Under the agreement, Kia and Cycle & Carriage, the official distributor and retailer for Kia vehicles in Singapore, will begin operating a new ‘Smart Service Center’ online platform starting in the first half of 2022. Depending on the result of the pilot service that will continue through 2023, Kia will consider the global roll-out of the program.
Through the new platform, Kia customers will be able to receive various services upon situations that can occur during real-time driving based upon driving data analysis.
Dealers can also offer improved vehicle maintenance and repair services to customers from the ‘e-Report’ via ‘KDS2.0’, an upgraded vehicle diagnostic tool employed to monitor real-time vehicle data.
May 29, 2021 at 21:13