How IBM Garage is Meeting the Accelerated Demand for Digital Transformation
October 22, 2020
Since the pandemic hit, companies around the world have accelerated their digital transformations, adopting cloud-based remote collaboration tools and seeking data-driven insights. Helping companies on this journey is IBM Garage—IBM’s approach to fast-tracking innovation, at scale, to transform organizations from the inside out. IBM Global Garage Lead Debbie Vavangas discusses the renewed urgency of digital transformation, and why the flexibility of a hybrid cloud architecture is critical.
Q: How would you describe IBM Garage?
To do this, multidisciplinary teams come together across Enterprise Design Thinking; Lean Startup strategies; development, security and operations (DevSecOps); and agile principles and practices to create an entrepreneurial “fishbowl” to deliver outcomes faster than would otherwise be possible. It’s fundamentally about delivering business value for our clients, while helping them infuse intelligence into their workflows.
Q: What’s behind the recent surge in Garage engagements—to over 1,500 now, up from almost 300 in January?
Vavangas: Our clients are in a world of massive uncertainty. In some cases, they’re fighting to survive, and in some cases, they're trying to figure out how to thrive, and reemerge from COVID-19 as a different organization. This is exactly the type of holistic, end-to-end transformation that IBM Garage specializes in, which is why we’ve seen such growth in recent months.
Q: What does the IBM Garage experience look like from a client’s perspective?
Vavangas: Each Garage engagement has three phases: co-create, co-execute and co-operate. These are all “co,” because everything we do is a collaboration with our clients.
During co-create, we leverage market research and Enterprise Design Thinking to consolidate around the hypothesis we want to test. Where are we going to go?”
Q: How did IBM Garage navigate the shift from a hybrid of remote and in-person work to fully remote client collaboration?
Vavangas: IBM Garage is built on digital foundations. This includes the technology and digital platforms that enable collaborative remote work. It also includes the mindset, the culture and the ways of working. In some cases, we’ve seen up to a 40 percent increase in velocity in the productivity of our teams now that they’re in a fully virtual context. You can bring people and expertise into the team from around the world.
Q: What is the role of hybrid cloud and AI in enabling Garage teams to drive innovation at scale?
We work with our clients to build workflows and use AI to drive intelligence into those workflows, and the hybrid cloud environment is what enables them to connect their different data sources to support those workflows. So instead of having a series of disparate intelligent workflows, you’re building a cognitive enterprise focused on business outcomes, with the ability to make quick decisions based on data-driven insights.
Jan 31, 2021 at 22:21